Opening Times:

Current opening hours: The museum is currently closed due to the Civid-pandemic.  We are currently undergoing refurbishment and preparing the museum to be Covid secure, to ensure your visit is safe.

We will be reopening on 9th September 2021.  Our opening hours will be reduced for the month of September. (Please see below for further guidance and Frequently Asked Questions)

 

Admission price: £4.95  

We have introduced the Art Fund Art Ticketing Scheme in order to allow pre-booked and timed visits (as we can only accommodate 20 visitors per hour). 

The link to this is:  https://tenby-museum-and-art-gallery.arttickets.org.uk/

(REUSABLE TICKET SCHEME: All Tickets can be used for one year after purchase so as many return visits within that time can be made at no additional charge.)

ALL CHILDREN HAVE FREE ADMISSION (when accompanied by an adult) but tickets must also be booked on the above system

There is a Gift Aid scheme in operation whereby we may claim a refund from the Government for tickets sold to tax payers.  There is no additional charge associated with the Gift Aid Scheme at the museum.

  • The gift shop can be visited for free.  Unfortunately the cafe is no longer available.  However there are a number of coffee shops within walking distance of the museum and we will gladly advise on locations of these facilities. 

There are DISCOUNTS FOR PRE-BOOKED GROUPS - please contact the museum for further details.

DOGS - unfortunately dogs are not allowed into the museum (with the exception of guide dogs)

MUSEUM REOPENING

FREQUENTLY ASKED QUESTIONS

 Will any galleries be closed?

The safety of our staff and visitors is our priority, and we have carried out risk assessments for all our gallery and public spaces to see how we can operate while adhering to distancing and hygiene regulations.

We will be reopening on Thursday 9th September. We will be operating for the time being on reduced opening hours (Thursday – Saturday, 10am – 4pm throughout September; October dates and times to be confirmed)

In some cases (such as small areas like the piracy display) we felt it was not possible at present to ensure the safety of those who might be using them. Therefore we have taken the precaution of excluding some smaller exhibits from the re-opening programme.

We will only be allowing one person at a time to use the stairs.

The lift will remain accessible and will undergo enhanced cleaning after use.

Face masks must be worn when visiting the museum.

Do I have to book in advance?

Due to social distancing safety measures, we can only allow a limited number of people into the museum at any one time. To mange this and prevent disappointment, we have introduced a free booking system which will run online through the Art Fund Art Ticketing scheme.

The link for this can be found here: https://tenby-museum-and-art-gallery.arttickets.org.uk/

There is also a telephone number you can call for those who do not choose to use online booking (01834 842809, Thursday – Saturday)

However we suggest that you do call ahead to ensure that entrance will be possible at the time you chose to visit.

Are the toilets and baby changing facilities open?

Our toilet and baby changing facility will be open for those who visit the museum. We are putting in an enhanced cleaning regime for the space to ensure hygiene standards are adhered to.

Can I use the museum shop?

Yes. However due to the spatial restrictions we will have to limit the number of people in the shop area at any one time. There will also be a slight reduction in stock levels for the time being.

What precautions are you taking to reduce the spread of Covid-19?

Face masks MUST be worn when visiting the museum.

 Each gallery has undergone a risk assessment in the light of the precautions and social distancing measures that remain in place. This includes restricting the number of visitors on site at any one time, installing personal protective equipment (PPE) such as screens, extra hygiene facilities and increasing the number of times the toilets and facilities are cleaned each day.

We will have rules of social distancing within the museum and make sure that signage to reinforce hygiene and social distancing regulations is highly visible.

We will also be asking you to participate in the NHS Track and Trace system before you enter the museum by scanning the QR code on the front door.

What have we put in place to help keep you safe?

  • Our staff have received health and safety training in relation to Covid-19
  • Visitor safety guidelines are in place on site – please follow them even if you have been vaccinated
  • Social distancing measures are in place on site
  • Hand sanitising stations are available for staff and visitors
  • We have further increased our hygiene regime
  • Some areas will be closed and interactive materials have been temporarily removed
  • We will be reducing the number of people into spaces at any one time
  • We have set up designated routes, such as a one way system. Please keep an eye out for any new signs around the site concerning social distancing (some of these will be located on the floor)
  • Visitors are required to wear face coverings in the museum. We reserves the right to refuse entry to those not wearing a face covering without due cause for health and wellbeing reasons. Please follow social distancing guidelines when you visit.

When will you be fully open?

We are currently operating on reduced opening hours (Thursday – Saturday, 10am – 4pm throughout September). We will continue to monitor and review our opening schedules and will keep people informed via our website, social media pages and local presses.

When will you have events again?

We will be looing to develop our even programme as time goes on. Currently we are not holding any on-site events but will be looking to host talks and events on line. Please visit our website or follow us on Facebook for announcements.

The Visitor Experience

All of our gallery spaces (with the exception of the piracy  and antiquarian study display) will be open to visit. However we have introduced measures to keep everyone safe, and so have had to reduce the number of visitors at any one time.

 

 

 

DISABLED ACCESS

The museum is located on Castle Hill which is approached via a steep but accessible hill.  There is a lift which can take you onto each floor.  However there are three steps down to the disabled toilet and the temporary exhibition space which may prohibit some users.   It is our hope to make every visitor's experience in the museum both informative and entertaining and we ask that wheelchairs users let us know in advance of their planned date so that we can make as much preparation as possible.  It is the museum's policy to charge admission to disabled users but to allow any carer free admission.  The Research facilities are fully accessible to disabled users.   The museum can provide a wheelchair free of charge if required.

There are a limited number of parking spaces for Blue Badge holders in the harbour area.

Click here to view: Access Policy 2017 - 2020

new_tenby_map2015

The multi storey car park is on Upper Park Road, (SA70 7LT),  about ten minutes walk to the Museum. Enter the town through one of the fifteenth century gates, the largest is the Five Arches. Wander through the narrow streets into Tudor Square, overlooked by St Mary's Church, and continue down the hill to the harbour area.The museum is up on the hill overlooking Castle Beach and the islands.

 

Click on the Google Map link to assist you in your journey